If the Device is not turning on perform the following checks:  

• Make sure the power cable is plugged into a working outlet. You can test the outlet by plugging in another device to see if it provides power. 

• Sometimes the cord may look plugged in but isn’t fully inserted. Check the end of the power cable and ensure it is firmly connected. 

• Look for any frayed wires, bent prongs, or other damage to the power cord. If you see anything unusual, avoid using the device until the cord is replaced. 

• If the power outlet is connected to a circuit breaker, surge protector, check if it has tripped. Reset it if necessary and try again. 

• Unplugging the device for about a minute can sometimes reset minor electrical issues. After that, plug it back in and try turning it on again. 

• The user manual contains troubleshooting steps for power-related problems. If none of these solutions work, contacting the service technician is the next step. 

If the dish does not move to the preparation position after pressing the Start button, the scanner does not recognize the QR-Code of the dish, and the display will show the “Dish not recognized” symbol. 

Make sure QR code is not torn, damaged or wet. If so, please dispose of the dish. 

If QR code is fine, perform the following Steps:  

1. The instruction "turn bowl by 90° – press ok" will appear. Rotate the bowl 90° and press "OK." 

2. If the dish still does not move, the display will show "clean glass surface." Remove the dish and clean the scanner screen with a dry cloth. Then try again. 

3. If the QR code is still not recognized, the display will show "manual execution – press OK." Press "OK" to proceed manually. 

4. If issues persist, try another meal. If the second one works fine, the issue is likely with the specific QR code on the first dish. 

ERROR CODE 71 - double use of QR Code: The QR codes are designed specifically for the Kitchenless Qeamer and can only be used once. If you’re using an old or incorrect QR code, it will not function. Error Code 71 shows that the QR Code was already used.

If you encounter an error, try turning off the device using the main switch on the right side of the Qeamer. Wait for 20 seconds, then turn the device back on using the main switch. Allow the device to restart. If the error persists, please contact Customer Service for assistance.

ERROR CODE 71 - double use of QR Code: The QR codes are designed specifically for the Kitchenless Qeamer and can only be used once. If you’re using an old or incorrect QR code, it will not function. Error Code 71 shows that the QR Code was already used. Use a different unused Kitchenless dish.

Cleaning the Qeamer is essential for optimal performance. There are two ways to clean the mixing unit. Instructions can be found on as a video on our support hub, or as step-by-step text guides in the manual or the training booklet: 

• Manual Cleaning: Remove the cover of the preparation unit, clean the mixing head and steam nozzles with an alcohol-based kitchen detergent, rinse thoroughly with warm water, and reinstall the cover. 

• Dishwasher Cleaning: Remove and disassemble the mixing unit, place all parts in the dishwasher, and once cleaned, reassemble and reinstall. 

Daily cleaning also includes:

• Wiping the work surface and scanner with a soft, damp cloth. 

• Cleaning the rinse cavity and drying it afterward. 

• Emptying and cleaning the collection canister at least once a day. 

The Qeamer operates using a water tank for steam production and includes a filter that dechlorinates the water and reduces scaling. 

• The 1.3-gallon water tank supports approximately 35–45 meals and can be refilled from any local water source. A notification alerts users when the water level is low.  

• The filter should be replaced after approximately 32 gallons of water at 21 dH hardness have passed through it or after 4 months, whichever comes first. 

• The device will notify you when fewer than 100 dishes can be prepared or if the filter’s expiration date is within 2 weeks. 

• Descaling is required every 3 to 6 months and will be handled by service technicians. 

To change the filter cartridge on the Kitchenless device, follow these steps or view our instruction video on our support hub: 

1. Remove the water tank from the device and empty any remaining water. 

2. Turn the existing filter cartridge counterclockwise and remove it from the water tank. 

3. Before installing the new filter cartridge, thoroughly clean the water tank using dishwashing detergent and a sponge, then rinse with clean drinking water. 

4. Remove the protective cover from the new Kitchenless filter cartridge. 

5. Insert the new filter cartridge into the water tank and turn it clockwise until you hear it click into place. 

6. Refill the water tank with fresh, cold water up to the "MAX" mark. 

7. Place the water tank back into the device and secure the lid. 

8. The device will automatically rinse the filter cartridge with approximately 13.5 oz. (0.4 liters) of water. Once complete, the device is ready for use again 

• The dishes last 12 months frozen from the production date and are guaranteed for 3 months upon delivery. 

• Store frozen for long-term storage; thaw in a refrigerator for 18–24 hours (depending on temperature setting) before use. 

• Once thawed, meals remain fresh for 7 days when refrigerated. 

• All ingredients are high quality and locally sourced, including grass-fed beef, cage-free chicken, and eggs. 

• No artificial flavors, additives, or preservatives are used whenever possible. 

• Ingredients are displayed on the plastic meal cover or available on our website. 

• Nutritional values are available on our website.